Last Updated: Jan 24, 2024

1. Introduction

Welcome to Ploora! Our Privacy Policy outlines how we handle the data collected via our Telegram bot (@plooraBot) and our website (ploora.xyz), ensuring compliance with relevant laws including DOPPA, COPPA, and GDPR for EU users.

2. Data Collection

We collect data to enhance our innovative communication protocols:

  • Telegram Data: For @plooraBot functionality.
  • X Platform Data: Including access tokens and account handles for integration.
  • Website Data: From our Webflow-hosted website.

3. Use of Collected Data

We use your data to:

  • Operate and manage our services efficiently.
  • Innovate and improve communication within small groups.
  • Fulfill legal and regulatory obligations.

By using our Service, you understand and acknowledge that your Personal Information will be processed and stored in our facilities and servers in the United States and may be disclosed to our service providers and affiliates in other jurisdictions.

Legal Basis for Processing

Our legal bases for processing your Personal Information include:

  • Performance of a contract with you when we provide and maintain our Services.
  • Our legitimate interests in protecting our Services from abuse, fraud, or security risks, or in developing, improving, or promoting our Services.
  • Your consent when we ask for your consent to process your Personal Information for a specific purpose.
  • Compliance with our legal obligations when we use your Personal Information to comply with applicable law.

Data Transfers

Data Transfers. Where required, we will use appropriate safeguards for transferring Personal Information outside of certain countries. We will only transfer Personal Information pursuant to a legally valid transfer mechanism.

Data Protection Officer

You can contact our data protection officer at hello@ploora.xyz in matters related to Personal Information processing.

4. Data Processing and Sharing

AI Processing: We process data via OpenAI, Anthropic, or similar third parties.

Legal Disclosure: We may disclose your data to third parties if it is required of us by law.

5. GDPR Compliance for EU Users

For EU users, we adhere to GDPR, providing rights for data access, rectification, erasure, portability, and withdrawal of consent.

6. Children’s Privacy

Our Service is not directed to children under the age of 13. Ploora does not knowingly collect Personal Information from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Information to OpenAI through the Service, please email us at hello@ploora.xyz. We will investigate any notification and if appropriate, delete the Personal Information from our systems. If you are 13 or older, but under 18, you must have permission from your parent or guardian to use our Services.

7. Data Security

We implement standard measures to protect your data against unauthorized access.

8. International Data Transfers

Data may be transferred and processed in the United States.

9. Changes to Our Privacy Policy

This policy may be updated periodically; continued use of our services after changes implies acceptance.

10. Additional Disclosures

The following provides additional information about the categories of Personal Information we collect and how we disclose that information:

Identifiers

Such as your name, contact details, IP address, and other device identifiers:

We may disclose this information to our affiliates, vendors and service providers to process in accordance with our instructions; to law enforcement and other third parties for the legal reasons described above; to parties involved in Transactions; to corporate administrators of enterprise or team accounts; and to other users and third parties you choose to share it with.

Commercial Information

Such as your transaction history:

We may disclose this information to our affiliates, vendors and service providers to process in accordance with our instructions; to law enforcement and other third parties for the legal reasons described above; and to parties involved in transactions.

Network Activity Information

Such as Content and how you interact with our Services:

We may disclose this information to our affiliates, vendors and service providers to process in accordance with our instructions; to law enforcement and other third parties for the legal reasons described above; to parties involved in Transactions; and to other users and third parties you choose to share it with.

Geolocation Data

We may disclose this information to our affiliates, vendors and service providers to process in accordance with our instructions; to law enforcement and other third parties for the legal reasons described above; and to parties involved in Transactions.

Sensitive Personal Information

Your account login credentials and payment card information:

We disclose this information to our affiliates, vendors and service providers, law enforcement, and parties involved in Transactions.

Privacy Rights

To the extent provided for by local law and subject to applicable exceptions, individuals may have the following privacy rights in relation to their Personal Information:

  • The right to know information about our processing of your Personal Information, including the specific pieces of Personal Information that we have collected from you;
  • The right to request deletion of your Personal Information;
  • The right to correct your Personal Information; and
  • The right to be free from discrimination relating to the exercise of any of your privacy rights.

We don’t “sell” Personal Information or “share” Personal Information for cross-contextual behavioral advertising (as those terms are defined under applicable local law). We also don’t process sensitive Personal Information for the purposes of inferring characteristics about a consumer.

Exercising Your Rights

To the extent applicable under local law, you can exercise privacy rights by submitting a request to hello@ploora.xyz.

Verification and Authorized Agents

In order to protect your Personal Information, we may require verification of your credentials. You may also submit a rights request through an authorized agent.

Appeals

Depending on where you live, you may have the right to appeal a decision we make relating to requests to exercise your rights under applicable local law.

11. Contact Us

Reach out to us at hello@ploora.xyz for any questions regarding this policy.

12. Dispute Resolution

We aim to address your concerns and resolve any disputes amicably. Please see our Terms of Service for more information.